Refund policy

At Pro Work Guide, your satisfaction is our priority! We are committed to providing top-quality products and a hassle-free shopping experience. However, if you ever need to request a refund, our straightforward and transparent refund policy ensures a smooth process.

Refund Period

You have a 7-day refund window from the date of delivery to request a refund for your purchase.

Eligibility for Refund

To qualify for a refund, the product must be:
✅ Unused
✅ In its original packaging
✅ In resellable condition (with all tags, labels, and accessories intact)

How to Request a Refund

To initiate a refund, contact our customer support team within the 7-day refund period via Email: sales@proworkguide.com. Please provide:
📌 Your order number
📌 A brief explanation of the refund request

Return Shipping

📦 Customers are responsible for return shipping costs.

Inspection & Processing

Once we receive your return, our team will inspect the product to verify eligibility. If it meets the criteria, we will proceed with the refund process.

Refund Deduction

💲 A 15% restocking fee will be deducted from the total order amount before issuing the refund.

Refund Timeframe

⏳ Please allow 7-10 business days for us to process your refund after receiving the returned item.
💳 The actual refund time may vary based on your payment method and financial institution.

Method of Refund

All refunds will be issued via the same payment method used for the original purchase.
✔️ Paid with a credit card? The refund will be credited back to the same card.

Need Assistance?

If you have any questions or need help with the refund process, our customer support team is here for you!

📩 Email: sales@proworkguide.com

At Pro Work Guide, we value your trust and are dedicated to providing a seamless and fair resolution to any concerns. Your satisfaction is what drives us!